Privacy Policy

Last updated: April 10, 2017


This Privacy Policy applies to the use and disclosure of the Personal Information Ambu Communications Inc. collects through our MyVoice Consumer Survey (“Consumer Survey”), email Package Offers, on our websites and in connection with the other services we offer (collectively, our “Services”).  By using our Services, including participating in the Consumer Survey, you: (i) consent to the collection, use and disclosure of your Personal Information as described herein; and, (ii) agree to be bound by this Privacy Policy.  It is important that you review this Privacy Policy before using any of our Services.  If you do not agree with any of the terms of this Privacy Policy, please do not use our Services or submit any Personal Information to us.

Pursuant to the Consumer Survey, we will collect consumer opinions, information about product purchases, and other related household level information (household size, etc.) in order to provide offers of value to the consumers who participate in our surveys as well as to provide marketing information to trusted third parties with whom we work. Provided that you agree, we generally use this information to:

  • Provide respondents with relevant information and offers (typically high value coupons and sometimes samples) through MyVoice package offers sent by mail and email; and,
  • Provide lists or data to trusted third parties who want to introduce new products or services and market existing ones.

However, we may collect, use and share your Personal Information for the additional purposes described below. Please read the rest of this Privacy Policy for more information.

What is Personal Information? Personal information is information about an identifiable individual, such as your name, address, or email address (“Personal Information”). 

What Personal Information We Collect: In the course of using our Services, including participating in the Consumer Survey, we may collect various types of Personal Information about you, including:

  • Contact Information: Your contact information, including your name, full mailing address (including your postal code) and email address (collectively, “Contact Information”).
  • Household Information: Information regarding your household's product usage, brand preferences, shopping habits and lifestyles as well as demographic information (for example, number of people in household, age, gender, and household income) will be collected (collectively, “Household Information”.  
  • Email Information: If you opt-in to receive emails from MyVoice (including email Package Offers) pursuant to the Consumer Survey, MyVoice may collect information regarding your activities in relation to the emails we send to you, including whether you are opening the emails and which materials contained in the emails you are choosing to view (collectively, “Email Information”).   To this end, MyVoice and/or our advertising partners may place web beacons or pixel tags within the emails we send to you.   This information is used to determine whether to resend offers to you, send you other relevant offers, and also may be used in combination with that of other members in an aggregate and anonymous format to develop summary reports so that we and our trusted third party partners we can enhance and improve our respective products and services.

How We Use and Disclose Your Personal Information: The Personal Information we collect may be used for various purpose, including:

  • To Send You Package Offers:  We may use the information you provide to us in order to send MyVoice package offers to you by mail and/or email, including a MyVoice “Thank You” package offer (collectively, the “Package Offers”).  Package Offers may contain promotional offers (including coupons and samples) and information about product or services (including from third parties) that we think may be of interest to you (collectively, “Package Offer Content”).  We may share the information you provide to us with trusted third parties for the purpose of executing the mailing or emailing of Package Offers. 
  • To Send You Information by Email: We may use the email address you provide to us to send you additional offers (including those for research purposes) and information (including additional offers and information from third parties) via email (collectively, the “Additional Offers”) (collectively, Package Offers and Additional Offers shall be referred to as “Offers”) . In the course of providing you with Additional Offers, we will not share your email address with third parties.
  • To Tailor Package Offer Content: We may use the information you provide to us to tailor the content of the Offers we send to you to help ensure that it is relevant to you.  For example, Email Information may be used to determine whether to continue to send email Package Offers to you and, if so, what Package Offer Content should be included therein based on the Package Offer Content you have previously viewed.  The information you provide to us may also be shared with third parties for the purpose helping ensure the content of the Offers we send to you is relevant to you.
  • Third Party Offers: If you agree, we may also share the information you provide to us with trusted third parties so that they may send promotional offers (including coupons and samples) and information about their product or services directly to you by mail.    
  • To Develop Summary Reports and Analysis: The information that you provide to us may be used in combination with information provided to us by third parties, including other Consumer Survey participants, in an aggregate and anonymous format to develop summary reports for our MyVoice program and/or our third party partner companies so that we can enhance and improve the respective products and services we offer.   We may use and/or provide these reports to third parties for further analysis, however the information contained in these reports will not include Personal Information.

Third Party Websites:  The email Offers we send to you may contain links to third party websites that may not be affiliated with us or the MyVoice program.  Please note that these third party websites may have privacy policies that differ from this Privacy Policy and we encourage you to review them before using these third party websites.

Information Disclosed to Third Parties:  The information that we collect may be transferred to trusted third parties based in countries other than Canada to assist in providing the programs and services described herein, including for the purposes of data processing, data warehousing, data verification and supplementation, market research, fulfillment and technical support. By providing us with your information, you agree to this transfer, storing and processing of your Personal Information.  As such, Personal Information held by Ambu Communications Inc., its affiliates, agents and/or third party service providers may be located in and transferred to countries outside of Canada.

Before we share Personal Information with third parties as contemplated herein, we enter into contractual agreements with these third parties to help ensure that their collection, use and disclosure of the information they receive from us is handled securely and limited to the purposes outlined herein.

When we share your information with these third parties, we strive to maintain the security of your information in conformity with this Privacy Policy, subject to the laws of the jurisdiction in which the information is held.  Such laws may require the disclosure of your information to government authorities, the courts and/or law enforcement officials in certain circumstances.

Personal Information from Third Parties: Before you provide us with a third party’s Personal Information, you must obtain his/her consent (and, if a minor, of his/her parent or legal guardian) to our collection, use and disclosure of his/her Personal Information as contemplated herein.  DO NOT provide us with a third party’s Personal Information before obtained such consent(s). 

Legal Requests: Without limiting the generality of the foregoing and for greater certainty, we may use and disclose  the information you provided to us  as permitted or required by law, including to law enforcement, other government officials or other third parties as we, in our sole discretion, believe necessary or appropriate, including in connection with an investigation of fraud, intellectual property infringement, or other activity that we deem is illegal or may expose us to legal liability.

Merger or Consolidation: We may also disclose such information to third parties as we believe necessary or appropriate, in connection with a proposed or actual merger, consolidation, financing, securitization, insuring, sale, assignment or other disposal of all or part of MyVoice or our business or assets, for the purposes of evaluating and/or performing the proposed or actual transaction provided that such a third party agrees to solely use and/or disclose your Personal Information only in an manner that is consistent with this Privacy Policy.

Cookies Used by MyVoice on Our Website:  Cookies are small text files that are stored by your web browser and store data to make your browsing experience easier and faster.  We, and our third party service providers who assist with managing our website, use cookies (including performance cookies), web beacons and similar technologies on our websites for a variety of purposes.  The performance cookies used on our websites collect information about how visitors use our websites for web analytics purposes, for instance by collecting information about which pages visitors go to most often and error messages they may receive. We use Google Analytics for web analytics. To learn more about Google Analytics, including how to opt-out, please visit:
https://www.google.com/intl/en/analytics/privacyoverview.html.

All information collected by these cookies is anonymous; they do not collect Personal Information.

These cookies are only used to improve how our websites works and your experience on our websites. By using our websites you agree that we can place these types of cookies on your device.

Modifying Your Browser Settings:  You can modify your browser settings at any time, including setting your browser to notify you when you receive a cookie, giving you the choice to decide whether or not to accept it. If you reject cookies, you may still use our websites, but functionality of some areas may be limited.

Below are links to information on managing your cookie preferences with common browsers:

For more information about cookies, please visit: https://www.iabeurope.eu/cookie-regulation-faq.

Choices and Managing Your Participation in the MyVoice Program: With MyVoice, you are entirely in control of which programs you would like to participate in, so you have a choice as to whether you receive email and/or postal mail Offers.  If you would like to withdraw your consent to the collection, use and/or disclosure of your Personal Information (including your consent to the collection, use and/or disclosure of your Personal Information to third parties) as contemplated herein, you can do at any time by writing to us at our postal address provided below under Contact Us or by email at contactus@my-voice.ca.   Please remember to include your name and address (city, province and postal code) for verification purposes.  Please note that if you withdraw your consent to certain uses and/or disclosures of your Personal Information, we may no longer be able to provide certain of our products or services to you.

In addition, for email Offers,  you can indicate your desire not to receive any further email Offers  at any time by following the "Unsubscribe" instructions provided therein. 

Correcting/Updating Your Information: As described above, we may use your Personal Information to send you Offers via email and/or by mail.  If you wish to change your mailing address and/or email address, please contact us directly either via email at contactus@my-voice.ca or via postal mail at the address indicated below under Contact Us. For changes to your mailing address, please remember to include your name, old mailing address and new mailing address, including city, province and postal code.  For changes to your email address, please remember to include your name, old email address and new mail address.

We may establish and maintain a file of your Personal Information for the purposes described above, which will be accessible at our offices. If you wish to request access to, or correction of, your

Personal Information in our custody or control, you may email contactus@my-voice.ca or write to the address provided below under Contact Us. Your right to access and correct your Personal Information is subject to applicable legal restrictions. We may take reasonable steps to verify your identity before granting access or making corrections.

Security of your Personal Information: We use physical, technical and administrative procedures to safeguard the information we collect and maintain from unauthorized access, use, disclosure and alteration.  As described above, when your information is transferred to third parties for the purposes described herein, we use contractual means to help ensure that that their collection, use and disclosure of the information they receive from us is handled securely and limited to the purposes outlined herein.

Terms & Conditions: The Consumer Survey is intended for residents of Canada that are of the age of majority in their province/territory of residence. As described above, by completing the Consumer Survey, you agree to abide by our terms and conditions and this Privacy Policy.

Minors: Our Services are intended to be solely used by individuals who have reached the age of majority in their jurisdiction of residence.  If we discover that we have collected information from someone who is not of the age of majority, we will delete that information as soon as possible. If you are under the age of majority in your province or territory of residence, please do not use our Services and do not provide us with your Personal Information.

Policy Modifications: We may change this Privacy Policy from time to time. We will post any changes here, on our website at www.myvoicemychoices.ca, so be sure to check back periodically. If we make any substantial changes, we will notify you via email and post an announcement on our site. You may also request updated versions of our Privacy Policy by writing us at the address indicated below under Contact Us.

Contact Us: For general questions regarding the MyVoice program or this Privacy Policy, please contact us using the information provided below:
By email: contactus@my-voice.ca

By mail:

MyVoice
Attention: Privacy
465 Milner Ave., Unit 4
Toronto, Ontario
M1B 2K4

MyVoice™ is a trademark of Ambu Communications Inc.

 

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