Privacy Policy

Last updated: September 4th, 2020


MyVoice® is a registered trademark of Ambu Communications Inc.

Ambu Communications Inc. (collectively, “Company”“we” and “us”) respects your privacy and we will only collect, use, store or disclose your personal information in accordance with this Privacy Policy. This Privacy Policy applies to your use of our Websites and Services. We reserve the right to modify this Privacy Policy from time to time.

This Privacy Policy describes:

  • How we collect, use, disclose, and protect the personal information of our customers and website users (“you“).
  • Describes the types of information we may collect from you or that you may provide when you visit the websites and (collectively, the “Websites“).
  • Our practices for collecting, using, maintaining, protecting, and disclosing that information.

What is Personal Information?

Personal information generally refers to any information that can be used on its own or with other information to identify, contact, or locate a single person. Your name, address, and email address are all examples of personal information.

When does this Privacy Policy apply?

This Privacy Policy applies to information we collect, use, or disclose about you through the following methods (collectively, the “Services”):

  • On our Websites.
  • In email, text, and other electronic messages between you and our Websites.
  • Through or in connection to our MyVoice® Consumer Survey (“Consumer Survey”) available online and in print format.
  • Through or in connection with the other services we offer, including but not limited to package offers containing promotional offers, such as coupons and samples, and information about products or services (including from third parties) offered to MyVoice® Members (the “Package Offers”).


By accessing our Websites and/or using our Services, you indicate that you understand, accept, and consent to the practices described in this Privacy Policy. If you do not agree with any of the terms in this Privacy Policy, please do not use our Websites and Services and please do not submit any personal information to us.

We reserve the right to update this Privacy Policy from time to time (see “Changes to Our Privacy Policy” section below). Your continued use of our Websites and/or Services after we make changes indicates that you accept and consent to those changes, so please check our Privacy Policy periodically for updates.

Information We Collect From You

We collect two types of information from you: (1) information that you voluntarily provide to us (e.g. by using the Services, participating in the Consumer Survey, or making purchases at our Websites); and (2) information that is derived through automated tracking mechanisms.

Information that You Voluntarily Provide to Us

Pursuant to the Consumer Survey, we will collect consumer opinions, information about product purchases, and other related household level information (household size, etc.) in order to provide offers of value to the consumers who participate in our surveys as well as to provide marketing information to trusted third parties with whom we work.

In the course of using the Services, including participating in the Consumer Survey or making purchases on our Websites, we may collect various types of personal information about you, including:

  • Contact Information: Information you give us may include your first and/or last name, mailing address, telephone number, email address, credit card number, date of birth, gender, other demographic information and any other information you provide us (collectively, “Contact Information”).
  • Household Information: Information regarding your household’s product usage, brand preferences, shopping habits and lifestyles as well as demographic information (for example, number of people in household, age, gender, and household income) (collectively, “Household Information”).
  • Email Information: If you opt-in to receive emails from MyVoice® (including email Package Offers) pursuant to the Consumer Survey, we may collect information regarding your activities in relation to the emails we send to you, including whether you are opening the emails and which materials contained in the emails you are choosing to view (collectively, “Email Information”). To this end, we and/or our advertising partners may place web beacons or pixel tags within the emails we send to you. This information is used to determine whether to resend offers to you, send you other relevant offers, and also may be used in combination with that of other members in an aggregate and anonymous format to develop summary reports so that we and our trusted third party partners we can enhance and improve our respective products and services.

Information Derived through Automated Tracking Mechanisms

Cookies are small text files with data stored by your web browser to make your browsing experience easier and faster. We and the third party service providers who assist with managing our Websites use cookies (including performance cookies), web beacons and similar technologies on our Websites for a variety of purposes. The performance cookies used on our Websites collect information about how visitors use our Websites for web analytics purposes.

All information collected by these cookies is anonymous; they do not collect personal information. These cookies are only used to improve how our Websites works and your experience on our Websites.

How We Use and Disclose Your Information

The personal information we collect may be used for various purpose, including:

  • to present our Websites and their content to you;
  • to process your purchases of products and services;
  • to communicate with you about orders, purchases, services, accounts, and programs;
  • to respond to your customer service inquiries and requests for information;
  • to detect, prevent, or investigate security breaches or fraud;
  • to maintain appropriate records for internal administrative purposes;
  • to improve our Websites, products or services, marketing, or customer relationships and experiences;
  • to send you Package Offers by mail and/or email and to tailor such Package Offers to you;
  • to send you information about additional offers (including those for research purposes) and information (including additional offers and information from third parties) via email (collectively, the “Additional Offers”) (collectively, Package Offers and Additional Offers shall be referred to as “Offers”);
  • to develop summary reports and analysis to enhance and improve the products and services we offer;
  • in any other way we may describe when you provide the information; and
  • for any other purpose with your consent.

How We Share the Information We Collect

We may share your personal information in the following circumstances:

When We Work Together – We may share the collected information between Ambu Communications Inc. and its subsidiaries and affiliated companies for proper management, analysis and decision making, including decisions regarding the expansion and promotion of our product and service offering, order or customer request fulfillment, and for use by those companies for the other purposes described in this Privacy Policy.

When We Work with Service Providers – We may share your information with service providers that provide us with support services, such as data and credit card processing, website hosting, email delivery, location mapping, postal mail processing and delivery, market research, technical support, and analytics services. We require the companies to refrain from using and disclosing your information except when they are performing work for us or when the disclosure of your information is required by law. For postal mail processing and delivery, we request that these service providers delete your information after they have provided us with the requested support services.

When Sharing Helps Us Protect Lawful Interests – We may disclose your information if the disclosure is permitted or required by law, the disclosure is necessary to enforce our agreements or policies, or the disclosure will help us protect the rights, property, or safety of Ambu Communications Inc., our affiliates, our customers or our partners.

When We Share with Other Companies for Marketing Purposes – We may share your information with service providers to provide you with customized promotions and special offers. This can include sharing your information with our trusted third parties for the purpose of executing the mailing or emailing of Package Offers and allowing such trusted third parties to send promotional offers and information about their product or services directly to you by mail or email. We also may share anonymous, aggregated statistics about your use of our Websites and services with other companies.

When You Give Consent – We may share information about you with other companies if you give us permission or direct us to share the information.

When the Information Does Not Identify You – We may share your information in a way that does not directly identify you. For example, we may combine information about you with information about other people and share the combined information in a way that does not link your information to you.

When We Work on Business Transactions – If we become involved with a transaction involving the transfer of some or all of our business assets, we may share your information with business entities or people involved in the negotiation or transfer provided that such parties agrees to solely use and/or disclose your personal information only in an manner consistent with this Privacy Policy.

Managing your Preferences

By using the Services or submitting information to us in connection with using the Services, you are providing your consent to the collection, use, storage, disclosure and retention of personal information as set out in this Privacy Policy. Consent may be withdrawn at any time, subject to legal or contractual restrictions and reasonable notice; however, without such consent, Ambu Communications Inc. may limit the Services it is able to provide you.

With MyVoice®, you are entirely in control of which programs you would like to participate in, so you can choose if you would like to receive email and/or postal mail Offers.

You can indicate your desire not to receive any further email Offers at any time by following the “Unsubscribe” instructions provided in the email Offers that we send you. Alternatively, you may let us know that you do not wish to receive some or all of the email Offers by emailing or writing to us at the addresses provided in the “Contact Us” section below.

If you would like to withdraw your consent to the collection, use and/or disclosure of your personal information as contemplated in this Privacy Policy, you can do so at any time by emailing or writing to us at the addresses provided in the “Contact Us” section below. Please remember to include your name and address (city, province and postal code) for verification purposes.

Accessing or Correcting Your Information

It is important that the personal information we hold about you is accurate and current. If you wish to review, update, correct or remove any of your personal information, please contact us directly at the email or postal address provided in the “Contact Us” section below.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

How We Protect Your Information

Ambu Communications Inc. makes reasonable efforts to ensure that any personal information you provide is maintained in a secure environment. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information, Ambu Communications Inc. cannot warrant the security of any personal information you transmit to us or from our online services, and you do so at your own risk.

Ambu Communications Inc. has implemented and maintains reasonable and appropriate physical, technical and administrative procedures to safeguard the information we collect and maintain from unauthorized access, use, disclosure and alteration of your personal information while it is in our custody and under our control. For example, we use SSL encryption, firewalls, anti-virus and system security monitoring.

When your information is transferred to or shared with third parties for the purposes described in this Privacy Policy, Ambu Communications Inc. uses contractual means to help ensure that that their collection, use and disclosure of the information they receive from us is handled securely and limited to the purposes outlined in our Privacy Policy.

Storing and Processing Your Information

Please note that your personal information may be transferred to or shared with trusted third parties based in countries other than Canada to assist in providing the programs and services described in this Privacy Policy. By providing us with your information, you agree to this sharing, transfer, storing and processing of your personal information. For greater clarity, personal information held by Ambu Communications Inc., its affiliates, agents and/or third party service providers may be located in and transferred to countries outside of Canada.

Information Retention

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

Links to Third Party Websites

The email Offers we send to you may contain links to third party websites that may not be affiliated with Ambu Communications Inc. or the MyVoice® program. Please note that these third party websites may have privacy policies that differ from this Privacy Policy and we encourage you to review them before using these third party websites.

Personal Information from Third Parties

Before you provide us with a third party’s personal information, you must obtain his/her consent (and, if a minor, of his/her parent or legal guardian) to our collection, use and disclosure of his/her personal information as contemplated in this Privacy Policy. Please DO NOT provide us with a third party’s personal information before obtaining such consent(s).

Use by Minors

Ambu Communications Inc. does not intend for our Websites or Services to be used by individuals who have not reached the age of majority in their jurisdiction of residence. If we discover that we

have collected information from someone who is not of the age of majority, we will delete that information as soon as possible. If you are under the age of majority in your province or territory of residence, please do not use our Websites or Services and do not provide us with your personal information.

Changes to Our Privacy Policy

This Privacy Policy was last updated on the date noted at the top of this webpage and may be further updated from time to time in the future. If we make material changes, we will post our updated Privacy Policy on the “Privacy Policy” tab at and, and change the date at the top of both webpages. We will notify you of any modifications to this Privacy Policy that might materially affect the way we use or disclose your personal information prior to the change becoming effective by means of a message on our Websites or by email.

Contact Us

For general questions, comments and concerns regarding the MyVoice® program or this Privacy Policy, please contact us in writing to us at the following email and postal addresses:

By email:

By mail:
Attention: Privacy Officer
465 Milner Ave., Unit 4
Toronto, Ontario
M1B 2K4